Shipping policy

4. DELIVERY

Delivery consists of the transfer to the Customer of physical possession or control of the Product.

4-1. Costs of making the Products available

For each order, a flat-rate contribution to the costs of provision is requested, which includes shipping costs, packaging and processing of the order. The packages are prepared and packaged by VEEGREEN in closed, resistant packaging, appropriate to the content and the requirements of the carriers.

Delivery by Colissimo:

• for mainland France: shipping costs are €6 including tax, and are free for orders over €60 including tax

• for the French overseas departments and territories: shipping costs are €12 including tax, regardless of the amount of the order.

• for Belgium, the United Kingdom, Spain, Italy, Portugal, the Netherlands, and Switzerland: shipping costs are €15 including tax, regardless of the amount of the order.

Packages are shipped by the Colissimo Suivi service of La Poste, which undertakes to deliver within forty-eight (48) hours throughout metropolitan France, and offers the Customer the possibility of collecting the products ordered from the Post Office near the delivery address in the event of absence from the initial delivery location when the postman presents himself. If the Customer is absent on the day of delivery, the postman leaves him a calling card in his mailbox, which will allow him to collect his package from the Post Office during opening hours, within fifteen days. The Customer is able to track his order using the Colissimo number sent to him by email on the day his order is shipped.

For reasons of availability, an order may be delivered to the Customer in several installments. The Customer then only pays for one delivery.

4-2. Delivery times for Products

VEEGREEN undertakes to make its best efforts to deliver the Products ordered by the Customer as soon as possible. However, if the Products ordered have not been delivered within fifteen (15) days after the order was placed, the Customer must inform VEEGREEN as soon as possible, by telephone or by email. VEEGREEN will contact the carrier so that the latter can conduct an investigation, which may last up to twenty-one (21) days. If the Products are found, they will be re-routed to the Customer's home. If the Products are not found at the end of the investigation, the products will be deemed lost and VEEGREEN will then be able to send replacement Products to the Customer, at no additional cost to the Customer. If the Products ordered are no longer available, VEEGREEN will reimburse the amount of the Products deemed lost by bank transfer. If the Products are still available, but have changed their sales price on the Website, VEEGREEN will apply the sales prices applied at the time of the order.

In any event, if the Products have not been delivered within ten (10) days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be terminated at the written request of the Customer under the conditions set out in Articles L. 216-2 to L. 216-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or deduction.

4-3. Delivery address

The Products are delivered to the address indicated by the Customer when placing the order. The Customer must ensure its accuracy. Any package returned to VEEGREEN due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense and VEEGREEN cannot be held responsible for any inability to deliver the order. If the Customer wishes to be delivered to two separate delivery addresses, they must place two separate orders, with the associated delivery costs.

4-4. Receipt of the order

Upon receipt of the order, the Customer is required to check the condition of the products delivered. In the event of apparent defects, the Customer has the right to return the products under the conditions set out in these general terms and conditions.

Any anomaly concerning the delivery (ie; missing or damaged Products, damaged packages) must imperatively be indicated, firstly, on the delivery note and in the form of handwritten reservations accompanied by the signature of the Customer with the carrier. Secondly, any anomaly must be notified as soon as possible following receipt of the Products to VEEGREEN:

• by regular mail to the following address: VEEGREEN, 3 Impasse Jules romains, 43200 Yssingeaux;

• by email to the following address:contact@veegreen.fr ;

• by telephone on 06.48.78.77.53, Monday to Friday from 10 a.m. to 7 p.m.

This verification is considered to have been carried out once the Customer, or a person authorized by him, has signed the delivery note.

VEEGREEN reserves the right to ask the Customer to return the damaged Product(s). In the event of abnormal or abusive returns, VEEGREEN reserves the right to refuse to honor any subsequent order from the Customer.

Damaged package

If the Customer notices at the time of delivery of his package by the postman that it is damaged, he can, at his choice, refuse the package which will then be returned directly to VEEGREEN or accept the package while reporting the deterioration of its packaging.

If the Customer finds that the packaging of his parcel to be delivered to the letterbox is damaged, he may, provided that the parcel has not been opened, refuse the parcel by returning it to the Post Office, at the latest on the working day following its delivery.

The Customer can consult the terms and conditions for returning damaged packages directly on the La Poste website by clicking here.

Returns under the reason “NPAI”

Returns under the reason "NPAI" correspond to packages returned by the service provider responsible for delivery under the mention: "Does Not Live at the Address Indicated". After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, postage deducted, will be refunded to the customer by postal check, which will be posted within forty-eight (48) hours following receipt of the VEEGREEN package. The Customer can then place their order again, ensuring the accuracy of the delivery address provided.

Returns under the reason “unclaimed”

Returns under the reason “unclaimed” correspond to packages which have not been claimed by Customers at the Post Office within fifteen (15) days from the notice of passage.After receipt and acceptance of the returned package by VEEGREEN services, the total amount of the order, shipping costs deducted, will be refunded to the customer by postal check, which will be posted within forty-eight (48) hours following receipt of the package by VEEGREEN. The Customer may then place his order again, ensuring the accuracy of the delivery address provided.

4-5. Orders delivered to the French overseas departments and territories and Switzerland

Orders shipped to the French Overseas Territories and Switzerland are subject to additional local taxes. Taxes are payable by the Customer upon receipt of the package, in accordance with the laws in force in the department or territory of destination. It is the Customer's responsibility to inquire with the local authorities about customs duties, local taxes and other import duties that may be claimed from them, as these duties are not the responsibility of VEEGREEN.
The Products marketed by VEEGREEN comply with French regulations. It is therefore the Customer's responsibility to inquire with the local authority in their country about any possible restrictions on the import and use of the Products ordered.
VEEGREEN cannot be held responsible for the purchase of a Product considered non-compliant in a given country, while this Product complies with French regulations.