Privacy Policy

Who are we?

The address of our website is: https://veegreen.fr.

Comments

When you leave a comment on our site, the data entered in the comment form, as well as your IP address and your browser's user agent, are collected to help detect spam comments.

An anonymized string created from your email address (also called a hash) may be sent to the Gravatar service to check whether you are using it. The privacy terms of the Gravatar service are available here: https://automattic.com/privacy/. Once your comment has been approved, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the site, we advise you to avoid uploading images containing EXIF data with GPS coordinates. Visitors to your site may be able to download and extract location data from these images.

Cookies

If you leave a comment on our site, you will be offered the option to save your name, email address and website in cookies. This is purely for your convenience so that you do not have to enter this information again if you leave another comment later. These cookies expire after one year.

If you visit the login page, a temporary cookie will be created to determine whether your browser accepts cookies. It contains no personal data and will be automatically deleted when you close your browser.

When you log in, we will set up a number of cookies to save your login information and your screen display preferences. A login cookie lasts for two days, and a screen options cookie lasts for one year. If you select "Remember me", your login will persist for two weeks. If you log out of your account, the login cookie will be removed.

When you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the ID of the article you have just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (for example videos, images, articles…). Embedded content from other websites behaves in exactly the same way as if the visitor had visited that other website.

These websites may collect data about you, use cookies, embed third-party tracking tools, and track your interactions with this embedded content if you have an account logged in on their website.

Statistics and audience measurement

« This site uses Google Analytics, a website analysis service provided by Google Inc. ( » Google « ). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The data generated by the cookies about your use of the site (including your IP address) will be transmitted to and stored by Google on servers located in the United States. Google will use this information for the purpose of evaluating your use of the site, compiling reports on site activity for its publisher, and providing other services relating to site activity and internet usage. Google may communicate this data to third parties where required by law or where these third parties process the data on Google's behalf, including in particular the publisher of this site. Google will not associate your IP address with any other data held by Google. You may disable the use of cookies by selecting the appropriate settings in your browser. However, doing so may prevent you from using certain features of this site. By using this website, you expressly consent to the processing of your personal data by Google under the conditions and for the purposes described above. »

Veeegreen uses the Facebook pixel. This technology allows Facebook to identify, among Veegreen's visitors, those who have a Facebook account. This strategy is used for marketing purposes, in order to possibly display targeted advertisements on users' Facebook pages.

SMS marketing campaign

We attach great importance to your privacy and to the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned payment reminders), SMS marketing offers and transactional messages, including review requests from us.

Our website uses cookies to keep track of the items you have added to your cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages by SMS.

By accepting Veegreen's SMS marketing at checkout and starting a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned order reminders), text marketing offers and transactional messages, including review requests from us, even if your mobile phone number is listed on a state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to stop receiving text marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link we provided in one of our messages. You understand and agree that alternative unsubscribe methods, such as using other words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all fees and charges associated with text messaging imposed by your wireless service provider. Message and data rates may apply.

For any questions, send a text message with HELP to the number that sent you the messages. You can also contact us at https://veegreen.fr/pages/contact for further information.

We reserve the right to change at any time any phone number or short code we use to operate the service. You will be informed. You agree that messages you send to a phone number or short code that we have changed, including requests to STOP or HELP, may not be received and that we are not required to honor requests made in those messages.

To the extent permitted by applicable law, you agree that we shall not be liable for any missed, delayed or misdirected delivery of any information sent through the service, for any error in such information, and/or for any action you may or may not take based on the information or the service.

Your right to privacy is important to us. You can read our privacy policy https://veegreen.fr/pages/politique-de-confidentialite to learn how we collect and use your personal information.

How long your data is stored

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and automatically approve any subsequent comments instead of holding them in the moderation queue.

For accounts that register on our site (if applicable), we also store the personal data provided in their profile. All accounts can view, edit or delete their personal information at any time (except their username). Site administrators can also view and edit this information.

Your rights over your data

If you have an account or have left comments on the site, you may request to receive a file containing all personal data we hold about you, including the data you have provided to us. You may also request the deletion of personal data concerning you. This does not include data stored for administrative, legal or security purposes.

TRANSMISSION OF YOUR PERSONAL DATA

Visitors' comments may be checked using an automated spam detection service.

CONTACT INFORMATION

You can make your request by sending a message in the contact tab

ADDITIONAL INFORMATION

How we protect your data

Secure payment: Veegreen uses the services of Visa, Mastercard and Paypal to secure payments. These two companies are among the world leaders in this field and offer full consumer protection guarantees.

Your personal data is kept confidential and is neither transferred nor sold to third parties.

Automated marketing and/or profiling operations carried out using personal data

Your email address is collected in order to send you our new articles, new videos and our commercial offers, in strict compliance with European data collection regulations. Your data will never be sold to third parties. Your data may be classified according to the links you click in emails in order to provide content tailored to subsequent emails. In every email you will find an unsubscribe link, and your data will then be deleted. This does not include data stored for administrative, legal or security purposes.

1. Who is the data controller for personal data?

The data controller is the natural or legal person who, alone or jointly with others, determines the purposes and means of the processing.

The data controller for personal data transmitted in connection with, among other things, browsing the site, creating a customer account or placing an order is:

Mr. Benoît PETIT
COPE INTERNATIONAL company
3 impasse Jules Romains

43200

Yssingeaux
R.C.S: Le Puy B 892 126 905

2. What personal data is collected and by what means?

Cope International, as data controller, may process all or some of the following data:

• Surname (and birth name)
• First name
• Date of birth
• Phone number
• Email address
• Postal address
• Username and password
• Information relating to purchases, orders and the implementation of the warranty
• Electronic identification and geolocation data available on or from your computer (such as "cookies" or "IP addresses")
• Activity data on the Veegreen.fr site (types of pages visited, dates of visits, or actions performed on the site such as adding an item to the cart)

We collect and use your personal information for the purpose of processing your information requests and orders, providing you with a quality service, and simplifying your access to our products and services. We never, under any circumstances, trade in the personal data collected on our Site.

Cope International may collect data when:

• you browse our website
• you register on our website
• you subscribe to our newsletter and commercial communications
• you place an order on our website
• you take part in one of our competitions, whether on our site or on a partner site
• you post content on one of our social media channels or agree that we may reuse content you have published online

3. Why is this data collected?

The collection of your personal data is necessary for Cope International in order to:

• Allow you to create and access a personal space on the veegreen.fr site
• Answer your questions regarding the processing of your orders, or the actions you have carried out on our Site
• Manage and carry out the commercial relationship: process and track your order, delivery, invoicing, after-sales service and satisfaction surveys
• Manage unpaid invoices and disputes
• Combat fraud
• Adapt the display of our site to your device (mobile, computer or tablet)

Subject to your consent, this data also allows us to:

• Send you targeted or non-targeted commercial communications
• Personalize offers / products that may interest you based on your purchase history
• Produce commercial statistics or measure the performance of communications deployed
• Carry out analyses and marketing tools
• Manage the competitions, surveys… in which you take part
• Publish comments and content posted on social networks

4. Will you receive commercial solicitations?

VEEGREEN will always ask for your explicit consent before sending you commercial communications.

VEEGREEN may nevertheless send you information messages if you have created a customer account on the online store without giving explicit consent to receive commercial communications. These information messages are strictly non-commercial and are intended to provide you with practical and useful information about an order that has been validated or is being validated (order confirmed, parcel tracking link, failed payment, return parcel received, refund, etc.).

Without your consent, VEEGREEN will not send you any communication or solicitation of a commercial nature. You may withdraw your consent at any time, from your personal account on veegreen.fr or from the commercial communications we send you by email or SMS.

5. Is your data shared with other companies?

VEEGREEN considers the protection of the personal data of its customers and prospects to be an absolute priority, and undertakes never to sell your personal data for commercial purposes. Your personal data therefore remains for the exclusive use of VEEGREEN, with the sole aim of offering you a service that is ever better suited to your expectations.

It should be noted, however, that your personal data may be shared with VEEGREEN's subcontractors in particular in order to:

• Run advertising campaigns
• Improve our understanding of our customers from a statistical and marketing perspective
• Carry out satisfaction surveys
• Improve navigation on our Site (if you accept the use of cookies)
• Invite you to events and competitions that VEEGREEN organizes in partnership with other brands.

6. How long will your personal data be kept?

VEEGREEN takes care to keep the personal data of its prospects and customers for a period necessary for the purposes of the processing carried out or for a period set by law.

Cookies are kept for a maximum period of thirteen (13) months.

In order to determine the appropriate retention periods, VEEGREEN distinguishes between prospects and customers.

Personal data of prospects is kept for a period of three (3) years from the last positive and explicit contact made by the prospect.

Customer personal data is kept for as long as it is necessary for the intended purpose. It is deleted when the customer exercises their right to erasure and to be forgotten.

Contractual data is kept and archived for the period necessary to meet contractual obligations (warranty, compliance, etc.) as well as legal, accounting and tax obligations and/or for the applicable limitation periods.

If you have consented to receive commercial prospecting, we keep your personal data until you unsubscribe or until you ask us to delete it.

Any person may also define directives concerning the management, retention, deletion and communication of their personal data after their death. In the absence of specific directives transmitted during the deceased person's lifetime, heirs may only exercise the rights of erasure and to be forgotten.

7. How can you exercise your rights?

What are your rights?

In accordance with the regulations in force regarding the protection of personal data, you may:

• Access all personal data concerning you collected by VEEGREEN,
• Rectify or update your personal data if it is inaccurate, incomplete or outdated
• Request the portability of your personal data,
• Object to the processing of your personal data,
• Request the deletion of your personal data. This is not an absolute right, insofar as we may be required to retain certain of your personal data for legal, legitimate or contractual reasons (warranty in particular),
• Request a restriction on the processing we carry out with your personal data.

How can you exercise your rights?

You may exercise your rights at any time as described above by sending your request to our customer service by email at contact@veegreen.fr or by post to:

COPE INTERNATIONAL – Customer service

3 impasse Jules Romains

43200 Yssingeaux (France)

We may need to verify your identity before processing your request.
You will receive a confirmation within a maximum of two months from the date we receive your request.

An unsubscribe link is also included in every email or SMS sent by VEEGREEN.

8. How do we secure your personal data?

VEEGREEN undertakes, by taking all reasonable precautions, to protect the security of your personal information.

Security of your browsing on our website

VEEGREEN implements the necessary means to ensure the security of data collected on the veegreen.fr site.

We ensure the security of data transmitted by you through state-of-the-art physical, electronic and administrative procedures, regularly updated. On all web pages of our Site that require entering personal information, we use standard SSL (Secure Sockets Layer) encryption, which is currently the most advanced technology.

A customer account can only be created by entering a username and password that are personal to you. VEEGREEN reminds you that it is your responsibility to protect your account password and not to share it with anyone. VEEGREEN will never ask you for your username, password or bank details, whether by email or by telephone call.

Security of online payments on the veegreen.fr site

VEEGREEN places the utmost importance on the security of payments on its Site and uses the most advanced IT protection technologies.

9. Specific provisions relating to online consumer reviews.

All consumer reviews published on the veegreen.fr website are genuine, verified and compliant with the guidelines of decree 2017-1436 of 29 September 2017:

Consumer review checking and moderation procedure:

• Each review written by a consumer of the veegreen.fr store is submitted to our moderation team before being published.
• To be published, a review must necessarily relate to the characteristics of the product with which it is associated, and possibly an assessment of the various stages of order processing (quality of the website, delivery, after-sales service…). Each review must include a rating between 1 and 5, represented by stars (1 = bad; 2 = disappointing; 3 = average; 4 = good; 5 = excellent), and optionally a comment written by the consumer to justify the rating they have given the product.
• Only consumers who have purchased at least 1 item from the coeegreen.fr store may write a review and give a rating, and only for items ordered and delivered.
• Reviews written by consumers must under no circumstances contain insulting or outrageous remarks about veegreen.fr, the products or brands sold in the online store, or any legal or natural person.
• Reviews written by consumers must under no circumstances mention products or brands other than those offered in the veegreen.fr online store, nor any family names whatsoever.
• All consumer reviews that comply with these rules will be published without modification other than possible spelling or grammar corrections, even if the consumer expresses a disappointing purchase experience.
• In accordance with the guidelines of decree 2017-1436 on online consumer reviews, VEEGREEN cannot modify or delete the rating (represented by stars) given by a consumer to a product. Only the comment of the review may be moderated and/or modified.
• If a review written by a consumer cannot be published as it stands for one of the reasons mentioned above, the veegreen.fr team will send an email to the consumer, at the email address provided at the time of purchase in the online store, to explain why their review cannot be published. The consumer will then have the option to modify their review, which will then be published if it complies with the rules explained above.

Each review written by a consumer and then published by the veegreen.fr team will be viewable in the online store with information about the buyer's first name and city, the date the review was published, and the product or purchase experience concerned.

Any consumer who has submitted a review that has been published on the veegreen.fr online store may request to modify or delete it at any time. To do so, simply send us a request by post or send an email to contact@veegreen.fr stating the date the review was published as well as the references of the product and order concerned. If a request is made to modify the content of the review, the moderation rules set out above will apply again. If a request is made to delete the review, it will be accepted unconditionally and carried out within a maximum of 30 working days.

The maximum period for publishing and retaining a review is 10 years.

10. Opposition list for telephone canvassing "Bloctel" "Bloctel"

Do not hesitate to contact us with any questions regarding consumer reviews on the veegreen.fr online store