General conditions of sale
1. SCOPE
These terms of sale apply, without restriction or reservation, to all sales concluded between, on the one hand, the company COPE INTERNATIONAL SAS, a simplified joint-stock company, registered with the Trade and Companies Register of Le Puy-en-Velay under number B 892 126 905, whose registered office is at 3 Impasse Jules Romains 43200 Yssingeaux, with intra-Community VAT number FR86892126905, whose brand and trade name is VEEGREEN (hereinafter referred to as "VEEGREEN"), and, on the other hand, any non-professional buyer (hereinafter referred to as the "Customer" or "Customers") wishing to purchase the products offered for sale by VEEGREEN (hereinafter referred to as the "Products") via the website (hereinafter referred to as the "Website"). They specify, in particular, the conditions for ordering, payment, delivery and the management of any returns of Products ordered by Customers. The Products offered for sale on the Website are food supplements, plant extracts, cosmetic products and care products. The main characteristics of the Products, in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Website. The Customer must review them before placing any order. The choice and purchase of a Product is the sole responsibility of the Customer.
The photographs and graphics presented on the Website are not contractual and cannot engage the liability of VEEGREEN.
The Customer must refer to the description of each Product in order to learn its essential properties and features.
VEEGREEN's contact details are as follows:
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULES ROMAINS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
Email : contact@veegreen.fr
Validation of an order by the Customer constitutes unrestricted and unconditional acceptance of these terms of sale by the Customer. The Customer acknowledges having the legal capacity to contract and to purchase the Products offered on the Website. These terms of sale shall prevail over any other general or specific terms not expressly approved by VEEGREEN. These general terms of sale are accessible at any time on the Website. The Customer declares having read these general terms of sale and having accepted them by ticking the box provided for this purpose before starting the online ordering process, as well as the general terms of use of the Website.
VEEGREEN reserves the right to modify its terms of sale at any time. In such a case, the applicable terms will be those in force on the date the Customer places the order. Unless proven otherwise, the data recorded in the computer system of Veegeen.fr constitute proof of all transactions concluded with the Customer. These general terms of sale are concluded for the period necessary to supply the Products.
In accordance with the French Data Protection Act (Loi Informatique et Libertés) of 6 January 1978, the Customer has, at any time, a right of access, rectification and objection to all of their personal data, by writing, by post and providing proof of identity, to the address mentioned above.
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULES ROMAINS
43200 YSSINGEAUX
Tel: 06.48.78.77.53
Email : contact@veegreen.fr
2. ORDERING
The Customer may place an order over the Internet on the Veegreen.fr website.
A Customer wishing to place an order on the Veegreen.fr Website must necessarily order according to the following procedure:
• Create a "customer account" in which they will enter all the requested details,
• Build an online "cart" by selecting all the chosen Products,
• Accept these general terms of sale,
• Confirm their order after checking it,
• Make the payment under the conditions provided.
Any order implies unrestricted and unconditional acceptance of these general terms of sale. Any order constitutes acceptance of the prices and descriptions of the products available for sale.
The contractual information is presented in French and is confirmed at the latest at the time the Customer validates the order.
Once the Customer has validated their order, they acknowledge having accepted, with full knowledge of the facts and without reservation, these general terms of sale, the prices, volumes and quantities of products offered for sale and ordered. The sale shall be considered final only after VEEGREEN sends the Customer confirmation of acceptance of the order by email and after VEEGREEN has collected the full payment. It is the Customer's responsibility to check the accuracy of the order and to immediately report any error. Any order placed on the Website constitutes the formation of a contract concluded at a distance between the Customer and VEEGREEN.
VEEGREEN's offers of Products are valid within the limit of available stock.
When an ordered Product is unavailable and/or out of stock, the customer is informed as soon as possible (within eight days at the latest) and is also informed of the availability date of the out-of-stock Product by email or by telephone or, in the case of an order for several Products, on the invoice and/or delivery note of the shipped Products. VEEGREEN cannot under any circumstances be held liable for the unavailability of a Product.
In the event of unavailability and/or stock-out of one or more Product(s), the Customer may request, at their choice, a refund of the unavailable or out-of-stock product, or a credit note for the amount of the price of the unavailable or out-of-stock product to be used for a later order. Only the permanent discontinuation of a Product by VEEGREEN's suppliers results in its removal from our sales offer. VEEGREEN will then remove this Product from the Website as soon as possible.
VEEGREEN reserves the right to cancel or refuse any order from a Customer with whom a dispute regarding payment of a previous order exists.
Unless proven otherwise, the data recorded by VEEGREEN constitute proof of all transactions carried out by VEEGREEN and its customers.
Contracts concluded between the Customer and VEEGREEN via the Website are archived for a period of five years. The Customer may access archived contracts by requesting them by email at the following address:
contact@veegreen.fr
or by post, at the following address:
COPE INTERNATIONAL (VEEGREEN)
3 IMPASSE JULES ROMAINS
43200 YSSINGEAUX
France
3. PRICES AND PROMOTIONAL OFFERS
VEEGREEN reserves the right to change its prices at any time but undertakes to apply the prices in force as shown at the time of the order, subject to availability on that date. Offers and Products are supplied at the prices in force shown on the Website at the time VEEGREEN registers the order.
Product prices are indicated in euros, including all taxes, and do not include delivery charges, which are billed additionally and shown before the order is validated, nor packaging and order processing fees.
Promotional offers are valid for the period of validity they state and as long as they are displayed on the Website, and within the limit of available stock. Orders may only be accepted if the prices shown comply with those of the offer in force.
The price is payable in cash, in full and in a single payment on the day the Customer places the order, EITHER by secure payment by Visa or Mastercard bank card (American Express or JCB cards are not accepted). At no time may the amounts paid be considered as deposits or advance payments. No cash-on-delivery shipment will be accepted, for any reason whatsoever. If one or more taxes or contributions, in particular environmental ones, are introduced or changed, whether upwards or downwards, this change may be passed on to the selling price of the Products.
All orders are invoiced in euros and payable in euros.
In the event of non-compliance with the payment conditions, VEEGREEN reserves the right to suspend or cancel the delivery of the Customer's ongoing orders.
4. DELIVERY
Delivery consists of the transfer to the Customer of physical possession or control of the Product.
4-1. Costs for making Products available
For each order, a flat-rate contribution to the costs of making the Products available is requested, which includes postage, packaging and order processing. Parcels are prepared and packed by VEEGREEN in a closed, sturdy packaging suitable for the contents and for carriers' requirements.
Delivery by Colissimo:
• for metropolitan France: postage costs are €6 incl. VAT, and are free for orders over €79 incl. VAT
• for the French overseas departments and territories (DOM TOM): postage costs are €12 incl. VAT, regardless of the order amount.
• for Belgium, the United Kingdom, Spain, Italy, Portugal, the Netherlands and Switzerland: postage costs are €15 incl. VAT, regardless of the order amount.
Parcels are sent via the Colissimo Suivi service of La Poste, which undertakes to deliver within forty-eight (48) hours throughout metropolitan France, and offers the Customer the option of collecting the ordered products at the nearby Post Office if they are absent from the initial delivery address when the postman calls. If the Customer is absent on the day of delivery, the postman leaves a notice of visit in their letterbox, allowing them to collect their parcel from the Post Office during opening hours, within fifteen days. The Customer can track their order using the Colissimo number sent to them by email on the day their order is dispatched.
For availability reasons, an order may be delivered to the Customer in several shipments. The Customer then pays only one delivery charge.
4-2. Product delivery times
VEEGREEN undertakes to make its best efforts to deliver the Products ordered by the Customer as soon as possible. However, if the ordered Products have not been delivered within fifteen (15) days of placing the order, the Customer must inform VEEGREEN as soon as possible, by telephone or by email. VEEGREEN will contact the carrier so that the carrier launches an investigation, which may last up to twenty-one (21) days. If the Products are found, they will be redirected to the Customer's home. If the Products are not found at the end of the investigation, the products will be deemed lost and VEEGREEN will then be able to send the Customer replacement Products, at no additional cost to the Customer. If the ordered Products were no longer available, VEEGREEN will refund the amount of the Products deemed lost by bank transfer. If the Products are still available but their selling price on the Website has changed, VEEGREEN will apply the selling prices in effect at the time of the order.
In any event, if the Products have not been delivered within ten (10) days after the indicative delivery date, for any reason other than force majeure or the Customer's act, the sale may be terminated at the Customer's written request under the conditions provided in Articles L. 216-2 to L. 216-4 of the French Consumer Code. The sums paid by the Customer will then be refunded no later than fourteen days after the date of termination of the contract, without any compensation or deduction.
4-3. Delivery address
Products are delivered to the address provided by the Customer when placing the order. The Customer must ensure its accuracy. Any parcel returned to VEEGREEN due to an incorrect or incomplete delivery address will be re-sent at the Customer's expense, and VEEGREEN cannot be held responsible for any inability to deliver the order. If the Customer wishes to have delivery to two distinct delivery addresses, they must place two separate orders, with the corresponding delivery charges.
4-4. Receipt of the order
Upon receipt of the order, the Customer must check the condition of the delivered products. In the event of visible defects, the Customer benefits from the right of return under the conditions provided in these general terms.
Any anomaly concerning delivery (i.e.: missing or damaged Products, damaged parcels) must imperatively be indicated, first, on the delivery note and in the form of handwritten reservations accompanied by the Customer's signature to the carrier. Subsequently, any anomaly must be notified to VEEGREEN as soon as possible after receipt of the Products:
• by ordinary mail to the following address: VEEGREEN, 3 Impasse Jules Romains, 43200 Yssingeaux;
• by email to the following address: contact@veegreen.fr;
• by telephone at 06.48.78.77.53, Monday to Friday from 10 a.m. to 7 p.m.
This check is considered completed as soon as the Customer, or a person authorised by them, has signed the delivery note.
VEEGREEN reserves the right to ask the Customer to return the damaged Product(s). In the event of abnormal or abusive returns, VEEGREEN reserves the right to refuse to fulfil any subsequent order from the Customer.
Damaged parcel
If, at the time of delivery of their parcel by the postman, the Customer finds that it is damaged, they may, at their choice, refuse the parcel, which will then be returned directly to VEEGREEN, or accept the parcel while noting the damage to its packaging.
If the Customer finds that the packaging of their parcel to be delivered to the letterbox is damaged, they may, provided the parcel has not been opened, refuse the parcel by taking it back to the Post Office, no later than the working day following its delivery.
The Customer can check the return procedures for damaged parcels directly on the La Poste website by clicking here.
Returns marked "NPAI"
Returns marked "NPAI" (Not Known at This Address) are parcels returned by the delivery service provider with the notation: "Does not live at the indicated address". After receipt and acceptance of the parcel returned to VEEGREEN's services, the total amount of the order, less postage costs, will be refunded to the customer by postal cheque, which will be posted within forty-eight (48) hours of VEEGREEN receiving the parcel. The Customer may then place their order again, making sure the delivery address provided is correct.
Returns marked "unclaimed"
Returns marked "unclaimed" are parcels that were not collected by Customers at the Post Office within fifteen (15) days from the notice of visit. After receipt and acceptance of the parcel returned to VEEGREEN's services, the total amount of the order, less postage costs, will be refunded to the customer by postal cheque, which will be posted within forty-eight (48) hours of VEEGREEN receiving the parcel. The Customer may then place their order again, making sure the delivery address provided is correct.
4-5. Orders delivered to the DOM TOM and Switzerland
Orders shipped to the French overseas departments and territories (DOM TOM) and to Switzerland are subject to additional local taxes. Taxes are to be paid by the Customer upon receipt of the parcel, according to the laws in force in the destination department or territory. It is the Customer's responsibility to check with the local authorities regarding customs duties, local taxes and other import duties that may be charged to them, as these duties do not fall under VEEGREEN's responsibility.
The Products marketed by VEEGREEN comply with French regulations. It is therefore the Customer's responsibility to check with the local authority of their country regarding any import and use restrictions that may apply to the ordered Products.
VEEGREEN cannot be held responsible for the purchase of a Product considered non-compliant in a given country, when that Product complies with French regulations.
5. RIGHT OF WITHDRAWAL
Pursuant to the provisions of Article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal from VEEGREEN, without having to give reasons or pay any penalty, for the purpose of a refund, provided that the Products are returned in their original packaging, complete (i.e.: accessories, leaflet) and in perfect condition, allowing them to be resold. Damaged, soiled or incomplete Products will not be taken back. The Products must be returned within fourteen (14) days of notifying VEEGREEN of the Customer's decision to withdraw. This period starts from the beginning of the first hour of the first day and ends at the expiry of the last hour of the last day of the period. If this period expires on a Saturday, a Sunday or a public or non-working holiday, it is extended until the first following working day.
The Product in its original packaging must be sent to the following address:
COPE INTERNATIONAL SAS (VEEGREEN)
3 IMPASSE JULES ROMAINS
43200 YSSINGEAUX
The Customer must imperatively include the withdrawal form below with their parcel:
I (first and last name): ______________________________ hereby notify you of my withdrawal from the contract relating to order number: ____________________________
Ordered on (dd/mm/yy): _____________ received on (dd/mm/yy): _________________
Customer name: ____________________
Customer address: ___________________
Customer signature (only if this form is notified on paper): ______________________
Date: ____________________
It is recommended to return the parcel by tracked mail, in case it is lost in the postal service, as VEEGREEN cannot be held liable in this respect.
6. REFUND
If the order is not received within the delivery times mentioned above, for any reason other than force majeure or the Customer's act, the sale may be terminated at the Customer's written request, under the conditions provided in Article L. 216-2 of the French Consumer Code. The sums paid by the Customer will then be refunded no later than fourteen (14) days after the date on which the Customer terminates the contract, without any compensation or deduction.
In the event of unavailability of the ordered Product, the Customer who has opted for a refund will be reimbursed the sums paid no later than thirty (30) days after their payment.
In the event of exercising the right of withdrawal within the period referred to in Article 5, only the price of the purchased Product(s) and the delivery charges are refunded; return costs remain payable by the Customer. The Customer will be refunded within fourteen (14) days of VEEGREEN receiving the Products.
The refund will be made by bank cheque, sent by post.
VEEGREEN reserves the right to cancel and refund all orders placed by a professional.
7. PAYMENT METHODS
This is an order with a payment obligation, meaning that placing the order implies payment by the Customer.
To pay for their order, the Customer may choose from all the payment methods made available by VEEGREEN and listed on the Website, namely:
• by bank card;
The Customer guarantees to VEEGREEN that they have any authorisations that may be required to use the payment method they have chosen when validating the order form. VEEGREEN reserves the right to suspend all order processing and any delivery in the event of refusal of payment authorisation by bank card from officially accredited bodies or in the event of non-payment. VEEGREEN reserves in particular the right to refuse to make a delivery or to fulfil an order from a Customer who has not fully or partially paid a previous order or with whom a payment dispute is ongoing.
VEEGREEN does not keep personal or financial information in its database when processing the Customer's payment.
Payment by bank card
Payment by bank card is made directly online through a secure transaction.
The Customer enters, in the field provided, their bank card number without spaces between the digits, its expiry date, as well as the last three digits of the code on the back of the card.
The bank card is generally debited at the time the order is dispatched.
8. TRANSFER OF OWNERSHIP – TRANSFER OF RISKS
The transfer of ownership of VEEGREEN's products to the customer takes effect only after full payment of the price by the Customer, regardless of the delivery date of the said Products.
Regardless of the date of transfer of ownership of the Products, the transfer of the risks of loss and damage relating to them will only take place when the Customer physically takes possession of the Products. The Products therefore travel at the risk and peril of VEEGREEN.
9. LIABILITY
The Products sold on the Website comply with the regulations in force in France.
The Products supplied by VEEGREEN automatically benefit, without additional payment and independently of the right of withdrawal:
• from the legal guarantee of conformity provided in Articles L. 217-4 et seq. of the French Consumer Code, for Products that are apparently defective, damaged or do not correspond to the order;
• from the legal guarantee against hidden defects provided in Articles 1641 et seq. of the French Civil Code, arising from a defect in material, design or manufacture affecting the delivered Products and rendering them unfit for use.
Article L. 217-4 of the French Consumer Code:
“The seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.
The seller is also liable for lack of conformity resulting from packaging, assembly instructions or installation when such installation was its responsibility under the contract or was carried out under its responsibility.
Article L. 217-5 of the French Consumer Code:
“The goods conform to the contract:
1° If they are fit for the use normally expected of similar goods and, where applicable:
• if they match the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
• if they have the qualities that a buyer can legitimately expect in view of public statements made by the seller, the producer or their representative, in particular in advertising or labelling;
2° or if they have the characteristics defined by mutual agreement of the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the latter.”
Article L. 217-12 of the French Consumer Code:
“The action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.”
Article 1641 of the French Civil Code:
“The seller is bound by the guarantee for hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish that use that the buyer would not have acquired it, or would only have given a lower price for it, had they known of them.”
Article 1648 of the French Civil Code:
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.”
In order to exercise its rights, the Customer must notify VEEGREEN in writing of the non-conformity of the Products within a maximum period of two (2) years from delivery of the Products, or of the existence of hidden defects within a maximum period of two (2) years from their discovery.
The Customer may choose between repair or replacement of the item, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code.
Shipping costs will be refunded based on the rate charged, and return costs will be refunded upon presentation of supporting documents.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and no later than thirty (30) days after VEEGREEN has confirmed the non-conformity or hidden defect. The refund will be made by credit to the Customer's bank account or by bank cheque sent to the Customer.
VEEGREEN shall not be held liable in the following cases:
• non-compliance with the legislation of the country in which the Products are delivered, which the Customer is responsible for verifying;
• in the event of misuse, use for professional purposes, negligence or lack of maintenance by the Customer, as well as normal wear and tear of the Product, accident or force majeure.
VEEGREEN's warranty is, in any event, limited to the replacement or refund of non-conforming Products or Products affected by a defect.
10. INTELLECTUAL PROPERTY
All trademarks, photographs, texts, comments, illustrations, animated or still images, video sequences, sounds, as well as all computer applications that may be used on the Website and more generally all elements reproduced or used on the Website are protected by applicable intellectual property laws.
They are the full and exclusive property of VEEGREEN or its partners. Any reproduction, representation, use or adaptation, in any form whatsoever, of all or part of these elements, including computer applications, without the prior written consent of VEEGREEN, is strictly prohibited. The fact that VEEGREEN does not initiate proceedings upon becoming aware of such unauthorised use does not imply acceptance of said use nor waiver of legal action. Any simple or hypertext link is strictly prohibited without the express written consent of VEEGREEN.
11. PERSONAL DATA
In accordance with French Law No. 78-17 of 6 January 1978 on information technology, data files and individual liberties, it is recalled that the personal data requested from the Customer are necessary, in particular, for processing their order and issuing invoices. This data may be shared with any partners of VEEGREEN responsible for the execution, processing, management and payment of orders.
VEEGREEN undertakes not to disclose to third parties the information provided by Customers and visitors on the Website. This information is confidential. It will only be used by VEEGREEN's internal departments for processing the order and to enhance and personalise communications, in particular through newsletters and information emails, as well as for personalising the Website according to users' observed preferences.
The Customer has a permanent right of access, modification, rectification and objection with regard to information concerning them. This right may be exercised under the conditions and in accordance with the procedures defined on the Website.
The Customer is informed that during visits to the Website, a cookie may be automatically installed on their browser. A cookie is a block of data that does not identify the Customer as a user but records information about their browsing on the Website. To place an order on the Website, the Customer must necessarily accept cookies. The Customer may disable cookies, in which case they will be able to access the Website but will not be able to place an order on it. Procedures for disabling cookies, depending on the browser used by the Customer, are available on the CNIL website http://www.cnil.fr.
12. APPLICABLE LAW – DISPUTE RESOLUTION
These general terms and conditions of sale and the transactions arising from them are governed by and subject to French law, excluding the Vienna Convention. In the event of a dispute or claim, the buyer shall first contact VEEGREEN to seek an amicable solution.
ALL DISPUTES ARISING FROM PURCHASE AND SALE TRANSACTIONS CONCLUDED UNDER THESE GENERAL TERMS AND CONDITIONS OF SALE, CONCERNING THEIR VALIDITY, INTERPRETATION, PERFORMANCE, TERMINATION, CONSEQUENCES AND FOLLOW-UP, AND WHICH COULD NOT BE RESOLVED BETWEEN THE SELLER AND THE CUSTOMER, SHALL BE SUBJECT TO THE COMPETENT COURTS UNDER ORDINARY LAW CONDITIONS.
In accordance with Article L. 612-1 of the French Consumer Code, in the event of a dispute, you may use the mediation service of the following body free of charge:
CM2C - Centre de Médiation de la Consommation de Conciliateurs de justice
49 Rue de Ponthieu
75008 Paris
Email : cm2c@cm2c.net
Téléphone : 01 89 47 00 14
Site internet : https://www.cm2c.net
13. PARTIAL INVALIDITY
If one or more provisions of these general terms and conditions are deemed invalid or declared as such pursuant to a law, regulation or a final decision of a competent court, the other provisions shall remain in full force and effect.
14. FORCE MAJEURE
Any circumstances beyond the control of the parties that prevent the performance of their obligations under normal conditions shall be considered grounds for exemption from the parties' obligations and shall result in their suspension.
The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their cessation.
The following shall be considered cases of force majeure: all unforeseeable, unavoidable, irresistible facts or circumstances, external to the parties and beyond their control, which cannot be prevented by them despite all reasonably possible efforts. Expressly, in addition to those usually recognised by French courts and tribunals, the following shall be considered cases of force majeure or fortuitous events: blockage of transport or supply means, earthquakes, fires, storms, floods, lightning, outages of telecommunications networks or difficulties specific to external telecommunications networks affecting Customers.
The parties shall consult each other to assess the impact of the event and agree on the conditions under which performance of the contract will continue. If the case of force majeure lasts longer than three (3) months, these general terms and conditions may be terminated by the injured party.
15. PRE-CONTRACTUAL INFORMATION – CUSTOMER ACCEPTANCE
Prior to placing their order, the Customer acknowledges having received, in a legible and comprehensible manner, these General Terms and Conditions and all the information referred to in Articles L. 111-1 to L. 111-8 of the French Consumer Code, and in particular:
• the essential characteristics of the Product, taking into account the communication medium used and the Product concerned;
• the price of the Product and its additional costs;
• where the contract is not immediately performed, the date or time limit by which VEEGREEN undertakes to deliver the Product;
• information relating to VEEGREEN's identity, postal, telephone and electronic contact details and activities, insofar as they are not apparent from the context;
• information relating to statutory guarantees and how to exercise them;
• the functionalities of digital content and, where applicable, its interoperability;
• the possibility of resorting to conventional mediation in the event of a dispute;
• information relating to the right of withdrawal.
Placing an order on the Website by a natural or legal person constitutes full and unreserved acceptance of these general terms and conditions of sale and the obligation to pay for the Products ordered, which is expressly acknowledged by the Customer, who in particular waives the right to rely on any contradictory document, which shall be unenforceable against VEEGREEN.
